FAQ
Hotel Helios Jesolo / Our FAQ
We answer your questions...
Welcome to the frequently asked questions section of Hotel Helios Jesolo. Here you will find answers to the most common questions concerning your stay with us. If you have further questions or require more information, please do not hesitate to contact us directly. We are here to ensure you have a pleasant and stress-free experience during your time in Jesolo. Thank you for choosing to stay with us!”
Prices are per person per day and include parking in our private car park with video surveillance (subject to availability), beach place with 2 sun beds and a sun umbrella per room. Also included: the use of our heated 29° /31° swimming pool and its sunbeds and solarium area enjoying the cervical and lumbar hydromassage points, access to our gym, WI-FI connection throughout the hotel and the use of bicycles, possibility of Snack
Yes, it is possible to pay with Visa, Visa Electron, Mastercard, and with ATMs
If the reservation is made online via our website (in which case you will benefit from special offers), your credit card number and expiry date will be requested as a guarantee only. A pre-authorisation of the full amount of your stay will be made 14 days prior to your arrival date, which will only be retained in the event of cancellation of the same reservation beyond the terms of our cancellation policy. We reserve the right to check the validity of your credit card. Should there be any errors, missing or invalid data, we will not consider your booking valid. All your data is handled by a highly secure server that encrypts the numerical values of your card.
Alternatively, you can pay a deposit by bank transfer in the amount of at least €. 200,00 for each room booked.
If the booking is made online from our website, you will immediately receive a confirmation e-mail with a summary of your stay.
If the booking is confirmed by sending a bank transfer or postal order, we will only send you a confirmation e-mail after the deposit has actually been received.
Reservations may be cancelled without penalty up to 7 days prior to arrival, subject to notification by email. After this deadline and up to 3 days prior to arrival, the penalty is 50% of the cost of the stay, after which the cost of the entire stay will be charged on a bed and breakfast basis only. In case of early departure, without justified reason, only the cost of the room for a maximum of two nights will be charged.
On the day of your arrival your room will be available by 2 p.m. If you arrive early in the morning, we will register you and give you the opportunity to use our beach or pool facilities.
The room must be vacated by 10 a.m. Possible late check-outs must be requested the evening before the day of departure.
